Distribution information
Shipping Information
Last Updated: 2026-08-05
Effective Date: 2026-08-05
This Shipping Information describes how Henan Suqian Information Technology Co., Ltd. (“Company,” “we,” “us,” or “our”) ships and delivers orders placed through www.cartlumora.com (the “Platform”). By placing an order, you acknowledge this shipping policy. The Order Confirmation, Proforma Invoice, or shipping notice for each order prevails if there is any conflict with this page.
1. Shipping Coverage
1.1 We ship to most countries and regions. Destinations restricted by export controls, sanctions, carrier coverage, or local regulations may be unavailable or require case-by-case review.
1.2 Please ensure the destination country/region, postal code, full address, and contact details are accurate before checkout. Delays, returns, or extra costs caused by incorrect address information are the Buyer’s responsibility.
1.3 Remote areas, islands, or special ports may incur additional surcharges. We will notify you before confirming the order whenever practicable.
2. Incoterms
2.1 For international orders, allocation of transport costs and risk is governed by the Incoterms® stated on the Order Confirmation or invoice. Common options include:
| Term | Summary |
|---|---|
| EXW | Ex Works — Buyer arranges pickup and all subsequent transport, clearance, and insurance |
| FOB | Free On Board — We handle matters up to loading on board at the port of shipment |
| CIF | Cost, Insurance and Freight — We arrange main carriage and insurance to the destination port (as agreed) |
| DDP | Delivered Duty Paid — We deliver to the named place with duties paid (if agreed) |
2.2 For standard retail orders without specified Incoterms, shipping follows the method shown at checkout. Risk of loss generally passes when goods are handed to the carrier or upon delivery, as applicable.
2.3 Incoterms, ports, and split-shipment arrangements for custom, OEM/ODM, or bulk B2B orders are governed by the parties’ written agreement.
3. Shipping Methods
Depending on destination, dimensional weight, and required transit time, we may use one or more of the following:
- International express: e.g., DHL, FedEx, UPS, TNT — suitable for samples and small parcels; faster and fully trackable
- Postal / dedicated line: suitable for lightweight parcels; lower cost; transit times vary by route
- Air freight: suitable for medium-to-large shipments with time sensitivity
- Sea freight (FCL / LCL): suitable for bulk cargo; lower cost; longer transit
- Road / rail: available on selected corridors and destinations
The final method will be confirmed in the Order Confirmation and shipping notice. We may substitute a carrier of equivalent service level without materially affecting the estimated timeline.
4. Processing & Transit Times
4.1 Order processing
- In-stock standard items: typically processed and dispatched within 1–3 business days after payment confirmation
- Items requiring inspection, relabeling, or consolidation: may need an extra 1–2 business days
- Custom / OEM/ODM / made-to-order: follow the agreed production lead time; shipping is arranged after production is completed
4.2 Estimated transit time (from actual dispatch; excludes customs clearance)
| Method | Estimated Transit |
|---|---|
| International express | About 3–10 business days |
| Dedicated line / postal | About 7–20 business days |
| Air freight | About 5–15 business days (including pickup arrangements) |
| Sea freight | About 20–45 calendar days (route-dependent) |
4.3 All timelines are estimates only and are not guarantees. Holidays, peak seasons, weather, port congestion, customs inspections, strikes, and force majeure may cause delays.
4.4 “Business days” generally means working days in mainland China, excluding weekends and Chinese public holidays.
5. Shipping Fees & Billing
5.1 Freight may be charged by actual weight or volumetric weight (whichever is greater), and may vary by destination zone, fuel surcharge, and remote-area surcharge.
5.2 Checkout shipping fees are estimates or rule-based calculations. For bulk, oversized, hazardous, or specially packed goods, the final freight is subject to written confirmation.
5.3 Unless the quotation or order expressly states “shipping included / DDP” or similar, freight and insurance are charged separately.
5.4 Extra costs arising from Buyer-requested rush shipping, address changes, split packages, or reshipment are borne by the Buyer.
6. Dispatch & Tracking
6.1 After dispatch, we will provide the tracking number and carrier details (where applicable) by email, Platform message, or other agreed channel.
6.2 You may track shipments on the carrier’s website or the Platform order page. International tracking updates may be delayed.
6.3 Bulk air/sea shipments are typically updated via bill of lading, booking, or freight-forwarder milestones, and may not offer consumer-style door-to-door tracking.
6.4 If tracking has not updated for an extended period, contact us at: [email protected].
7. Packaging & Shipping Documents
7.1 Goods are packed to standard export requirements to reduce transit damage. Special packing, shipping marks, or fumigation requirements must be requested in writing before ordering and may incur extra charges.
7.2 Shipping documents may include commercial invoice, packing list, bill of lading / airway bill, and other documents required by the destination country (as agreed).
7.3 If you need a certificate of origin, inspection certificate, product certifications, or other special documents, please notify us in advance. Fees and processing time will be advised separately.
8. Customs, Duties & Taxes
8.1 Cross-border shipments may incur import duties, VAT/GST, customs clearance fees, and inspection charges in the destination country.
8.2 Unless the order is expressly DDP or the quoted price includes taxes and duties, such charges are generally the consignee’s / Buyer’s responsibility and are collected by local customs or the clearance agent.
8.3 You are responsible for understanding and complying with import rules in the destination country. Costs and losses arising from prohibited goods, incomplete documents, or the consignee’s refusal to pay duties (including hold, return, or destruction) are borne by the Buyer.
8.4 Commercial invoice values are declared based on the actual transaction value. We do not under-declare goods values upon request.
9. Delivery, Inspection & Exceptions
9.1 Please inspect outer packaging upon delivery. If you notice obvious damage, shortage, or package anomalies, take photos on the spot, note them on the carrier’s delivery record, and contact us within 7 calendar days.
9.2 If a shipment cannot be delivered due to no one available to receive it, an incomplete address, refusal of delivery, or unpaid import charges, the goods may be returned, stored, or disposed of. Storage, return freight, and redelivery fees are borne by the Buyer.
9.3 For loss or severe damage caused by the carrier, we will assist with the claim. Settlement depends on the carrier’s policy and any applicable insurance.
9.4 For quality issues, wrong items, or missing items, please also refer to the inspection and returns rules in our Terms & Conditions.
10. Shipping Restrictions
Shipping may be refused or require an alternative arrangement if:
- the destination is sanctioned or embargoed;
- the goods are restricted (e.g., dangerous goods, batteries, liquids, powders, food) and refused by carriers;
- shipping information is incomplete or invalid;
- payment is incomplete or risk review is not passed;
- the destination country prohibits import of the goods.
11. Force Majeure
We are not liable for delay or failure to deliver caused by events beyond our reasonable control, including natural disasters, war, epidemics, government actions, sanctions, port congestion, capacity shortages, customs policy changes, or strikes. We will reasonably assist in arranging alternatives where practicable.
12. Contact Us
For shipping, customs, or tracking inquiries, please contact:
Company: Henan Suqian Information Technology Co., Ltd.
Email: [email protected]
Website: www.cartlumora.com
This Shipping Information is a general guide. The confirmed terms of each order prevail. If this page conflicts with a written order agreement, the order agreement controls.