Terms & Conditions

Last Updated: 2026-08-05

Effective Date: 2026-08-05

These Terms & Conditions (“Terms”) govern your access to and use of the website, mobile applications, and related services (collectively, the “Platform”) operated by Henan Suqian Information Technology Co., Ltd. (“Company,” “we,” “us,” or “our”). By accessing or using the Platform, placing an order, or creating an account, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Platform.

1. Definitions

2. Eligibility

2.1 You must be at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into binding contracts.

2.2 If you use the Platform on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2.3 We may refuse service, close accounts, or cancel orders at our discretion if we reasonably believe these Terms have been violated or that a transaction involves fraud or legal risk.

3. Account Registration

3.1 Certain features require registration. You agree to provide accurate, current, and complete information and to keep it updated.

3.2 You are responsible for safeguarding your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.

3.3 We reserve the right to suspend or terminate accounts that contain false information, remain inactive for an extended period, or are used in violation of these Terms.

4. Platform Role

4.1 The Platform operates as an online marketplace / e-commerce store for international trade. Depending on the product, we may act as:

• the direct seller; or
• an intermediary facilitating transactions between Buyers and independent Sellers.

4.2 Where a third-party Seller fulfills an order, that Seller is solely responsible for product quality, authenticity, shipping performance, and after-sales obligations, unless we expressly state otherwise.

4.3 Product information (including specifications, images, certifications, and lead times) is provided for reference. We strive for accuracy but do not warrant that all Content is complete, current, or error-free.

5. Products, Pricing & Quotations

5.1 Prices are typically quoted in [USD / EUR / other] and may exclude taxes, duties, freight, insurance, and bank charges unless otherwise indicated.

5.2 Prices, stock availability, Minimum Order Quantities (MOQ), and lead times are subject to change without prior notice until an Order is confirmed by us in writing or via the Platform.

5.3 A quotation is an invitation to treat and does not constitute a binding offer unless expressly stated as a firm offer with a validity period.

5.4 We reserve the right to correct pricing or listing errors. If an error is discovered after an Order is placed, we will notify you and offer the option to proceed at the correct price or cancel the Order for a full refund of amounts paid.

5.5 Custom, OEM/ODM, or made-to-order Products may require deposits, tooling fees, and longer production lead times as agreed in writing.

6. Orders & Contract Formation

6.1 Submitting an Order constitutes an offer to purchase. A binding contract is formed only when we issue an Order Confirmation (email, Platform message, or Proforma Invoice acceptance).

6.2 We may decline or cancel an Order for reasons including, but not limited to: stock unavailability, pricing errors, suspected fraud, export control restrictions, or failure to complete payment.

6.3 You are responsible for verifying Order details (SKU, quantity, specifications, shipping address, Incoterms, and payment method) before confirmation.

6.4 Changes or cancellations after confirmation are subject to our approval and may incur restocking, production, or administrative fees—especially for custom or in-production items.

7. Payment Terms

7.1 Accepted payment methods may include bank wire transfer (T/T), credit/debit cards, PayPal, letter of credit (L/C), and other methods displayed at checkout or agreed in writing.

7.2 Unless otherwise agreed:

• standard online orders must be paid in full before shipment;
• B2B or bulk orders may follow agreed terms (e.g., deposit + balance before shipment).

7.3 You are responsible for all applicable bank fees, currency conversion charges, and payment gateway fees unless we agree otherwise in writing.

7.4 Title to Products remains with us (or the relevant Seller) until full payment has been received.

7.5 Late payments may result in order suspension, interest charges as permitted by law, and recovery of collection costs.

8. Shipping, Delivery & Risk

8.1 Shipping terms are governed by the Incoterms® selected for the Order (e.g., EXW, FOB, CIF, DDP), as stated in the Order Confirmation or invoice.

8.2 Delivery dates and transit times are estimates only and are not guaranteed unless expressly agreed in writing as a firm commitment.

8.3 Risk of loss or damage transfers according to the applicable Incoterm. For consumer deliveries without specified Incoterms, risk typically passes upon delivery to the carrier or to you, as required by applicable consumer law.

8.4 You are responsible for providing accurate shipping information and for obtaining any import licenses, permits, or clearances required in the destination country (unless DDP or equivalent is agreed).

8.5 Customs duties, VAT/GST, tariffs, and inspection fees in the destination country are the Buyer’s responsibility unless expressly included in the quoted price.

8.6 If delivery fails due to incorrect address, refused acceptance, or unpaid duties, storage, return freight, and related costs may be charged to you.

9. Inspection, Returns & Refunds

9.1 Upon receipt, you should inspect Products promptly and report shortages, wrong items, or visible damage within [7 / 14] calendar days (or within the period required by mandatory local law).

9.2 Returns of standard (non-custom) Products may be accepted within [14 / 30] days of delivery if Products are unused, in original packaging, and accompanied by proof of purchase—subject to our Return Merchandise Authorization (RMA).

9.3 The following are generally non-returnable / non-refundable, unless defective or required by law:

• custom, personalized, or OEM/ODM Products;
• perishable goods;
• clearance / final-sale items;
• Products damaged due to improper handling after delivery.

9.4 For verified quality defects or material non-conformity, our remedies may include repair, replacement, partial credit, or refund, at our reasonable discretion and in accordance with applicable law.

9.5 Refunds, where approved, will be processed to the original payment method within a commercially reasonable time after we receive and inspect returned goods. Shipping costs are refundable only if the return results from our error or a defective Product.

9.6 Nothing in these Terms limits any non-waivable consumer rights under the laws of your place of residence.

10. Intellectual Property

10.1 All Platform Content, trademarks, logos, software, and design elements are owned by us or our licensors and are protected by intellectual property laws.

10.2 You may not copy, scrape, reverse-engineer, republish, or commercially exploit Platform Content without our prior written consent.

10.3 Product images and descriptions may be used solely for evaluating and purchasing Products on the Platform.

10.4 If you submit feedback, reviews, or suggestions, you grant us a worldwide, royalty-free, perpetual license to use such content for Platform operation and marketing, subject to our Privacy Policy.

11. User Conduct

You agree not to:

• use the Platform for unlawful, fraudulent, or abusive purposes;
• interfere with Platform security, servers, or networks;
• upload malware, spam, or unauthorized advertising;
• misrepresent your identity, company, or purchasing authority;
• infringe third-party intellectual property or privacy rights;
• circumvent pricing, payment, or export-control controls;
• harvest data or use bots/scrapers without authorization.

We may investigate violations and take appropriate action, including account suspension and reporting to authorities.

12. Export Controls & Compliance

12.1 Products may be subject to export control, sanctions, and trade compliance laws of China, the United States, the European Union, the United Nations, and other jurisdictions.

12.2 You represent that you are not a sanctioned person or entity and will not divert, re-export, or use Products in prohibited destinations, end-uses (including military, WMD, or surveillance applications where restricted), or for sanctioned parties.

12.3 We may cancel Orders or withhold shipment if we reasonably believe fulfillment would violate applicable trade laws.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS ARE PROHIBITED BY LAW OR WHERE WE PROVIDE AN EXPRESS WRITTEN WARRANTY FOR A SPECIFIC PRODUCT.

14. Limitation of Liability

14.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, OR DATA LOSS, ARISING FROM YOUR USE OF THE PLATFORM OR PRODUCTS.

14.2 OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO AN ORDER SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCTS GIVING RISE TO THE CLAIM.

14.3 Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the fullest extent permitted by law.

15. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) your misuse of the Platform or Products; (c) your violation of law or third-party rights; or (d) inaccurate information you provide.

16. Privacy

Our collection and use of personal data are described in our Privacy Policy, which forms part of these Terms by reference. By using the Platform, you consent to such processing as described therein, to the extent permitted by applicable law (including GDPR / PDPA / PIPL where applicable).

17. Third-Party Links & Services

The Platform may contain links to third-party websites, payment processors, logistics providers, or tools. We are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

18. Force Majeure

We shall not be liable for delay or failure to perform due to events beyond our reasonable control, including natural disasters, war, terrorism, epidemic, government actions, sanctions, port congestion, carrier delays, labor disputes, supply shortages, or internet/infrastructure failures. Performance timelines will be extended for the duration of the force majeure event.

19. Modifications to Terms

We may update these Terms from time to time. The “Last Updated” date will be revised accordingly. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms. For material changes, we may provide additional notice via email or Platform announcement.

20. Termination

We may suspend or terminate your access to the Platform at any time for breach of these Terms, legal compliance, or operational reasons. Upon termination, provisions that by nature should survive (including intellectual property, limitation of liability, and indemnification) shall remain in effect.

21. Severability & Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. These Terms, together with any Order Confirmation, invoice, Privacy Policy, and written commercial agreements, constitute the entire agreement between you and us regarding Platform use and Product purchases, and supersede prior oral or written understandings on the same subject.

22. Contact Us

For questions regarding these Terms, Orders, or compliance matters, please contact:

Company: Henan Suqian Information Technology Co., Ltd.

Email: [email protected]

Website: www.cartlumora.com

This document is a general template for international e-commerce / foreign-trade platforms and does not constitute legal advice. Please have qualified counsel review and customize it for your business model, product categories, and target markets before publication.